Shipping & Delivery
Welcome to Divasutra.com, operated by Sahoj Creations Pvt. Ltd., located at 13 Selimpur Road, Kolkata 700031, India. We are committed to ensuring a seamless and transparent shopping experience for our customers in India, the USA and Canada. Please read our shipping and delivery policy carefully before placing your order.
1. Shipping Locations
We currently offer shipping within India as well as to the United States and Canada.
2. Processing Time
Orders are processed within 2-3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
In case of unforeseen delays due to high order volume or external factors, we will notify you via email.
3. Estimated Delivery Time
India: 7 business days
USA: 7-12 business days
Canada: 10-15 business days
Delivery timelines are estimated and may vary due to customs clearance, weather conditions, or other external factors beyond our control.
4. Shipping Charges
Domestic shipping within India is free of additional cost.
International shipping charges are calculated at checkout based on the destination and order value.
Any applicable duties, taxes, or customs fees imposed by the destination country are the buyer’s responsibility.
5. Tracking Your Order
Once your order is shipped, you will receive a tracking number via email.
You can track your shipment using the provided tracking link.
6. Customs and Duties
All international shipments may be subject to customs duties and taxes, which are determined by the destination country.
We do not have control over these charges and recommend checking with your local customs office for details.
7. Shipping Partners
We work with trusted international courier services to ensure safe and timely delivery of your order.
8. Lost or Delayed Shipments
If your order is delayed beyond the estimated delivery time, please contact us at sahoj.creations@gmail.com.
In case of lost shipments, we will work with our courier partners to investigate and resolve the issue.
9. Address & Contact Details
Please provide accurate shipping details while placing your order.
We are not responsible for delivery failures due to incorrect or incomplete addresses.
10. Order Modifications & Cancellations
Orders cannot be modified once they are shipped.
Cancellations must be requested within 24 hours of placing the order by contacting our customer support team.
For any shipping-related inquiries, feel free to contact us at:
📧 Email: sahoj.creations@gmail.com
📞 Phone: +919147413110
Thank you for choosing Divasutra. We are honoured to bring the artistry of authentic handloom sarees to your doorstep!