Return & Exchanges
Last updated: August 2026
A saree reads differently in your own light than it does on a screen. The weight of the cloth, the way a colour sits against your skin, how the pleats fall when you move. None of that is fully knowable until the piece is in your hands.
So if a saree is not right, send it back. Here is how that works.
The short version
Write to us within 14 days of delivery. Return the saree unworn and unwashed with its tags intact. We refund you in full once it reaches us. Return postage is arranged by you.
How to return a piece
Email info@divasutra.com with your order number. We will reply within one business day with the return address and anything else you need.
You do not need our approval first, and you do not need to explain yourself. We are always glad to hear what did not work, because it teaches us something, but it is not a condition of the return.
What we ask
- The return is posted within 14 days of delivery
- The saree is unworn, unwashed, and unaltered
- Tags are intact and the original packaging comes back where possible
- The parcel is sent by a trackable service, so that neither of us is guessing
On the nature of handloom
Handwoven cloth carries small variations. A slub in the yarn, a motif that sits a fraction differently along the length, a tone that shifts where the light catches it. These are the marks of the hand that made the piece. They are part of what you are buying rather than faults in it, and they are not grounds for return.
We photograph every saree as faithfully as we can, though screens vary. If a colour arrives further from your expectation than seems reasonable, tell us. We would rather hear it than have you keep something you will not wear.
If something arrives damaged or incorrect
Write to us within 7 days of delivery with a photograph. We will arrange a replacement or a full refund, and we will cover the return postage. A mistake at our end is not yours to pay for.
Refunds
Once the saree reaches us and has been checked, your refund is issued to the original payment method. Allow 5 to 10 business days for it to appear in your account.
Exchanges
Almost every piece we carry exists once. Because of that, we cannot hold a saree while another is in transit back to us. If you would like something different, return the first piece and place a new order. If there is a particular saree you have your eye on, write to us and we will set it aside while your return is on its way.
Pieces we cannot take back
- Anything worn, washed, or altered
- Anything returned after the 14-day window
Questions
Write to info@divasutra.com or message us on WhatsApp at +1 908 581 8779. A person reads every message.