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Frequently Asked Questions
Everything You Need To Know
Each Divasutra saree is created by national award-winning master artisans. They are crafted with natural fibres and handcrafted traditional techniques, celebrating timeless heritage with modern elegance.
Yes. All our sarees are 100% authentic handloom weaves, sourced directly from verified artisan clusters across India, ensuring originality and fair practices.
Yes, we currently ship across the USA and Canada. All orders are securely packed and delivered via trusted courier partners.
Orders are processed within 2-3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.In case of unforeseen delays due to high order volume or external factors, we will notify you via email.
Estimated Delivery Time
India:7 business days
USA: 10-15 business days
Canada: 10-15 business days
We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
You can always contact us for any return question at info@divasutra.com.
Our sarees come unstitched and without blouse tailoring. However, a matching blouse piece is included (unless specified). You can style and tailor it as per your preference.
While we don’t offer custom tailoring, we’re happy to help you choose the right saree based on your occasion, fabric preference, or colour palette.
- Dry clean only.
- Avoid contact with liquids like perfumes and cosmetics.
- Avoid bleach.
- Iron on the reverse side.
- Store in the cotton saree cover provided.
- Change folds from time to time.
- Avoid prolonged exposure to excessive heat or sunlight.
Once your order is confirmed, you’ll receive a confirmation email with your order number. We’ll share tracking details as soon as your saree ships.
You’ll receive an email with a tracking link once your saree is dispatched. You can also contact us at info@divasutra.com for updates.
If it’s been more than 15 working days since dispatch, please reach out to us. We’ll coordinate with our logistics partner and keep you informed.
Yes, all sarees include a matching blouse piece, unless mentioned otherwise in the product description.
We’d be delighted to hear from you! Share your experience at info@divasutra.com Your voice helps us grow and serve better.
Absolutely! For bulk purchases or curated gifting, please contact us at info@divasutra.com. We’d love to co-create something meaningful with you.
Drop us a message via our Contact page or email us at info@divasutra.com. We’re here to assist you Monday to Friday.